Grant-Supported Training for New Jersey Employees and Businesses at CCM Center for Workforce Development

The Center for Workforce Development at the County College of Morris is offering grant-supported training opportunities to New Jersey employees in the areas of business skills, technology skills, and manufacturing-related skills. Employees in non-governmental businesses can participate in various technical, administrative, and managerial courses at no cost due to a state-awarded grant from the NJ Department of Labor.

Interested participants should frequently visit www.ccm.edu, to learn about updated class schedules and sessions. For information about enrollment and qualifications, please contact the CCM Center for Workforce Development at 973-328-5188 or 973-328-5187 or email cbt@ccm.edu.

 

Current September Sessions Include:
 

Essentials for Exceptional Customer Service – September 20 & September 22, 1:00 p.m. – 4:00 p.m.

In this course, participants will learn about key elements that can assist in the implementation of effective customer service. Participants will:

  • Assess current customer service practices
  • Determine how to differentiate the service to become a provider of choice
  • Discuss quality service standards to create a consistent service experience
  • Use tools to gauge the needs of customers
  • Understand customer service practices that consistently deliver exceptional service
  • Plan for Action

 

Building Relationships for Success in Sales – September 24, 9:00 a.m. – 1:00 p.m.

In this course, participants will learn how to build relationships to develop their business base and learn how to apply communication techniques to interpersonal and professional networks.

 

The Basics in Business Writing – September 26 & 28, 12:00 p.m. – 3:00 p.m.

In this course, participants will learn strategies and tips for producing clear, concise business communications.

Specific topics to be covered include:

  • The basics of structuring business communication.
  • How business communication differs from other forms of communication.
  • Email etiquette and approaches to achieve desired results.
  • Tailoring your writing to a specific audience.
  • Common grammatical, punctuation, and usage errors to watch for and avoid.
  • How to apply strategies to specific channels, including emails, instructions, and business reports.
  • Strategies for communicating certain topics, including praise, discipline, and change.